Frequently asked questions
Short answers to what traders ask before and after they buy. Still unsure? Send us a message.
Before you buy
What is a forex EA?
An expert advisor (EA) is a program that runs inside MetaTrader 4 or 5 and opens, manages and closes trades by fixed rules. It only trades while the platform is running, which is why most traders run EAs on a VPS.
MT4 or MT5?
MT5 is newer, has a faster Strategy Tester and can backtest on real ticks, so most new tools are MT5-first. Use MT4 only if your broker or prop firm requires it. MT4 files (.ex4) and MT5 files (.ex5) can’t run on the other platform.
What broker and account do I need?
One that allows automated trading, with enough deposit for the EA’s lot sizes. Gold and scalping EAs need low spreads and commission, so a raw-spread (ECN) account is usually required. Hedging strategies will not run on US brokers, which require first-in, first-out order handling.
Can I use an EA on a prop firm account?
Often, yes. Many firms allow EAs but ban high-frequency trading, latency arbitrage and tick scalping, and some restrict running one EA across many accounts, so check your firm’s current rules first. The prop firm drawdown calculator shows how much room you have today.
How do I know if an EA’s results are real?
Look for a live account on an independent tracker such as Myfxbook or FX Blue, running for many months, with its worst drawdown shown. Backtests and screenshots alone prove little, because they can be chosen to look good.
Do you guarantee profits?
No. Trading on margin carries a high risk of loss, and live or backtested results do not guarantee future results. Only trade money you can afford to lose. Read our risk disclosure.
Buying
Which payment methods do you accept?
Card payments through Stripe, plus Link and Amazon Pay where they are offered at checkout.
Which currency are prices in?
US dollars. Your bank converts the amount if your card is in another currency.
Do I get an invoice?
Your order confirmation email lists the items, price and payment. If you need a formal invoice for your business, contact us with your order number.
When do I receive my files?
Your download link is emailed as soon as payment clears. If you created an account at checkout, the files are also under My account → Downloads.
After you buy
How do I install an EA?
Follow how to install an EA in MT5: copy the file to the Experts folder, attach the EA to a chart, allow algo trading and check the Experts tab.
What is a set file?
A file that stores an EA’s input settings, so you can load a tested setup in one click. See what is a set file?
My EA is attached but doesn’t trade. What now?
Work through EA not opening trades; MetaTrader’s Experts and Journal tabs usually say exactly what is blocking it.
How do I get support?
Send us a message through the contact page with the tool name, your platform, your broker and, for order problems, your order number.
Refunds
What is your refund policy?
If a file is faulty or never arrives and we can’t fix it, we refund you in full. Trading results aren’t grounds for a refund. Read the full refund policy.
Can I get a refund if the EA loses money?
No. Results depend on markets, brokers and settings, which is why we explain the risks before you buy. Test every tool on a demo account first.