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Questions before you buy, help installing an EA, broker compatibility or a problem with a download or license: send us a message and we’ll reply by email.

Before you write: most setup questions are answered in Install an EA on MT5, EA not opening trades and What is a set file?

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Tell us the tool name, your platform (MT4 or MT5), your broker and what you need. For a download or license problem, include your order number.

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    Average first reply: under 2 hours, 7 days a week.

    Common questions

    Your download link is emailed as soon as payment clears.

    MetaTrader 4 and MetaTrader 5. Check the product name and description before you buy: MT4 files (.ex4) and MT5 files (.ex5) can’t run on the other platform.

    Start with our setup guides. If you’re still stuck, send us the last 20 lines of the Experts and Journal tabs with the form above.

    If a file is faulty or never arrives and we can’t fix it, we refund you in full. Trading results aren’t grounds for a refund. Read the full refund policy.